Which backpack is best for me?
Please view Help Me Choose. Better yet, email us and we’ll help you. Be specific with what your backpack will be carrying and what you’re going to use it for.
Where is my order?
You’ll receive a tracking email within 24 hours of your package shipping out. Track shipments with tracking numbers that start with “1Z” at ups.com and others at usps.com. If you have any questions or concerns, please contact us and we’ll followup immediately.
How do I make a return?
See Returns.
What are my shipping options?
See Shipping.
Do you repair backpacks?
No, we don’t repair backpacks due to the very high level of cost of shipping both ways, deconstruction of the entire backpack to replace a broken part, and labor. We’re very sorry about this. By the way, most backpack companies don’t make repairs for the same reasons. Those that do charge an arm and a leg. We also do not stock replacement parts, such as clips and buckles. If you have an IVAR backpack situation, please reach out to us directly and we’ll find a solution for you.
What’s the story of IVAR?
See About.
Is IVAR operating during the Pandemic?
Yes, in good health and with a concern for the safety of all. View our COVID-19 Statement.
Where is IVAR located?
We’re located in the quaint village of San Anselmo, California in Marin County — 25 minutes north of San Francisco. This is where our brand was founded in 2006 from an office on Bank Street. Today, our backpacks are warehoused and fulfilled from Vacaville, just an hour east of us. We manufacture in Asia with unionized factories.