Shipping

We generally ship orders within 24 hours. However, it may take 2-3 days. Expedited shipments receive priority. Should a delay occur, you will be notified. Orders placed after 3PM Eastern will process the following business day. We do not ship on the weekends nor on national holidays.

Domestic orders are shipped via UPS (ups.com) or the USPS (usps.com) if necessary.

Shipping
Option
Transit in
Business Days
Cost
USA Standard 5-10 Days Free
USA Expedited 3 Days $10
USA Next Day Next Day $50

All orders are shipped from our warehouse in the Northern California town of Vacaville. As such, please take in mind that transit times to the East Coast are slightly longer than West Coast.


International Shipping

All international orders are shipped via the United States Postal Service (usps.com). Transit time may take 10 or more business days and you may be responsible for customs and duty taxes. We are adding new country destinations regularly. Please contact us if your country isn’t listed.

We’re currently shipping to — Canada, Australia, France, Japan, and the United Kingdom.

Country
Destination
Base Cost
$USD
Cost per Each
Additional Backpack
Canada $15 $5
All Other Destinations $55 $10

Other Shipping Details

Tracking your order. Within 24 to 48 hours of your package shipping, we will email you a tracking number. You can track your package at ups.com or usps.com.

Please make sure your address is accurate. Sometimes people misspell their address (and their name, too)! We can’t be responsible for any incorrect delivery addresses provided to us.

There may be delivery delays outside our control. Think hurricanes, customs, or the delivery company lost your package. It happens (rarely). Please cut us some slack in such situations — and trust we will refund any shipping fees and help you immediately.

Sales tax. California sales tax applies.

Any additional questions? Please contact us.