Frequently Asked Questions

Most questions are answered here. If not, please contact us.


Our Backpacks

+ Why is IVAR the best backpack choice?

Because no other backpack delivers organization and comfort like IVAR.

We’ve reimagined the traditional backpack with the IVAR-LIFT Design — a patented design for file-like organization, load balance, and comfortable weight distribution. While our mission for comfort and organization is apparent, we are also committed to utilizing the best fabrics, materials, and manufacturing processes.

+ Which IVAR is best for me?

We have a small collection of backpacks — nothing complicated. The differences ultimately come down to aesthetic design, size, and pockets which affect prices. Please view our Help Me Decide page to help you determine which is best for you.

+ Which ones have a laptop compartment?

Except the IVAR Urban 20, all of our backpacks have a dedicated laptop compartment. On our Help Me Decide page, scroll down for a detailed description regarding laptop compartment sizes.

Your Order

+ Where is my order?

Following your purchase, you will receive an Order Confirmation email. Your order will ship within 1 business day. After it ships, you will receive a Shipping Confirmation email with your tracking number.

Please note our warehouse is closed on the weekends and national holidays. We generally ship orders within 1 business day. Any order received after 3PM Eastern will process the following business day.

View Shipping for full detail.

+ How do I track my order?

Once your order ships, we will send you a Shipping Confirmation email containing your tracking number. Click on this number within the email and it should open to an in-progress tracking page.

You may also select, copy and use this tracking number at ups.com or usps.com, depending on the carrier used. Your Shipping Confirmation email will detail the carrier's name.

View Shipping for full detail.

Shipping

+ How much does shipping cost?

In the USA, we offer free shipping via UPS Ground. Delivery takes 5 to 10 days. For $10 and $50, we offer 3-day and overnight. To Canada, it’s a $15 cost via UPS Standard. To select international destinations, it is $55 via UPS Worldwide Expedited for speed and reliability. View Shipping for full detail.

+ Where do you ship to?

All 50 States in the USA, Canada, and to select international countries. View Shipping for full detail.

+ Do you ship internationally?

It’s $15 to Canada via UPS Standard and $55 to select international destinations via UPS Worldwide Expedited. If you don’t see your country listed, please contact us and we’ll add your country. View Shipping for full detail.

+ How long does shipping take?

To USA destinations, if you select the USA Standard option (which is free via UPS Ground), the normal transit time is 5 to 10 business days. Other USA destination shipping options allow for 3-Day and Next Day transits. While expedited shipments take priority, we generally ship within 24 hours of your purchase. Typically, however, any order received after 3PM Eastern will ship the following business day. View Shipping for full detail.

Returns and Warranty

+ What is your return policy?

We accept returns or exchanges within 14 days of the delivery date. We do not accept returns on promotional, sale items, or international shipments. Shipping is not refundable, however, we typically ship for free anyway. You are responsible for any shipping expenses of sending the item back.

View Returns for full detail.

+ What is your warranty?

We guarantee the quality of our backpacks. IVAR products are tested prior to shipping. If you receive your backpack and something is wrong, we’ll take care of you right away. Our guarantee, however, does not cover normal wear and tear, accidents, nor the natural breakdown of colors/materials over time.

View Quality Guarantee for full detail.

Product Care

+ How do I clean my backpack?

Use a towel, soap, and warm water.

While we can’t recommend it, some customers have reported the successful washing of their backpacks in their clothes washer. We can’t recommend this for liability reasons and because one customer said their clothes washer “ripped” the shoulder strap off their backpack. Nonetheless, proceed at your own risk. If you use your clothes washer, empty the backpack completely, keep all pocket zippers open, and wash on cold. Do not dry in your dryer. Hang dry. Again, if you use your clothes washer to clean your backpack, proceed at your own risk.

+ Do you repair backpacks?

The short answer is no.

Backpacks are complicated products from a sewing standpoint. While some minor tears can be fixed with reasonable success, a majority of repair work to a major issue would require the deconstruction of the backpack and then reconstructing it. Additionally, the cost of shipping the product back and forth, labor, and materials is too high.

If your backpack has a simple tear, we suggest you locate a local luggage repair shop. This is the most economical option. Search Luggage Repair in Google and call the local results.

Our Company

+ How did IVAR get started?

Believe it or not, the development of IVAR and our IVAR-LIFT Design began in the late 1990s by Ian Ivarson and his family. The concept and mission has remained the same — an internal, tiered file-like structure, offering superior carrying comfort, weight distribution, and perfect organization. The design is patented.

IVAR’s first backpack model began shipping to customers and retailer partners in July 2006 from an office space in San Anselmo, California, just 20 minutes north of San Francisco. Today, our warehouse is in Vacaville, California, and the brand itself is managed by a small network of professionals in the San Francisco Bay Area. At one point over the years, the brand reached a distributional height of over 300 retail doors throughout the world. Today, IVAR sells primarily online and through some existing retailer partners.

We are a privately owned, family company. Our passion lies in great product, design, and performance. Lastly, yet certainly not least, we’ve given back in a significant way. Since our founding, we’ve donated over 2,000 backpacks (over $120,000 in value) to in-need youths primarily in Africa.

Learn more at Our Story and The Backpack Reinvented. Thank you for your interest.

+ Where does the IVAR name come from?

IVAR is a Scandinavian name. Our founder's family is of Norweigian decent, tracing their roots to Skien — a town just south of Oslo, Norway. True to Scandinavian theme, IVAR represents modern design and strength.

+ Giving back: Over $120,000 in-value donated.

Giving back is part of our mission. Since 2006, we’ve given over 2,000 backpacks to in-need youths primarily in Africa. The value of our donated product exceeds $120,000. All donations are of high-quality IVAR production backpacks. The charities we’ve supported, both past and present, include:

  • Mike’s Bikes Africa Program
  • The Guardsmen of San Francisco
  • The Ritter Center (San Rafael, CA)
  • The San Pedro School (San Rafael, CA)
  • The Breast Cancer Emergency Fund, “This Old Bag” (San Francisco)
  • Ivarson Family Charitable Giving (San Francisco)

Requesting a Donation: While we sincerely appreciate the interest and admire other charitable organizations, IVAR's charitable giving is generally determined at the beginning of the year. Our giving is also determined by a party that's separate from the Customer Service that answers inquiries from this website. As such, any inquiries can only be forwarded by our Customer Service associate. Thank you, however, for your interest and fellow charitable mission.

+ How do I contact IVAR?

We love hearing from customers. We're here to answer any questions. The best way to contact us and receive a promt reply is to email us via our contact form on our Contact page. We will reply to any authentic questions usually within 2 to 4 hours.