We guarantee the quality of our backpacks. IVAR products are tested prior to shipping. If you receive your backpack and something is wrong, we’ll take care of you right away. Our guarantee, however, does not cover normal wear and tear, accidents, nor the natural breakdown of colors/materials over time.
Making an Inquiry
Like any sewn product, a bag can be worn or destroyed due to use or accidents. Manufacturing defects are found immediately — not years later. Like your favorite pair of jeans, you can accidentally tear a bag’s fabric or seam. Over-yanking the zipper and over-stuffing your backpack? Yes, you’ll more than likely destroy the zipper over time and it doesn’t matter if it’s an IVAR or another brand.
For Warranty Inquiries, send an email to firstname.lastname@example.org with the following:
1 — Full name, address, and phone number.
2 — Backpack model/style and color.
3 — Approximate date of purchase.
4 — Place (retail store) of purchase.
5 — What happened to the bag.
6 — What you use the bag for.
7 — One high-res picture of the entire bag.
8 — One to two high-res pictures of the problem area.
We will evaluate your claim if the required information is provided. If you do not provide this information or it isn’t accurate, our associates may not reply. As consistent with every other brand manufacturer’s warranty policy, determining whether or not your backpack qualifies is up to us.
Review can take 7-10 business days. We will followup with any necessary questions. If the claim meets our guidelines, we will replace your product. We do not make repairs to backpacks. Please note we may no longer offer the exact product in question and your replacement may be a newer model.